SurveySensum

What are we?
SurveySensum is a Customer Experience Management Platform that helps you make customer feedback actionable. We help you decide when to launch the survey, what questions to ask, how to analyze results, and prioritize actions that will drive your business and CX goals.

Who do we help?
If
– you are recently assigned to start or fix the VOC Program in a growth stage company.
– your VOC program is scattered around the departments and you want to streamline it.
– you are fed up with all the manual tasks you do on SurveyMonkey, Google Forms, or power BI.
– the Qualtrics or Medallia platforms are out of your budget.

How do we do it?
Our platform provides the technology to
1. Create and share surveys across multiple channels.
2. Set up notifications for your team to close the loop.
3. Analyze the data with real-time journey-based dashboards.
4. Understand verbatims with Text & Sentiment analysis to prioritize actions.

Our CX consultants and implementation teams,
1. Help you run your CX program so you focus on driving results.
2. Guide you on which touchpoints to capture feedback on and which metric is suitable for our objective such as NPS, CES, CSAT.
3. Train you or your teams on how to close the loop.
4. Guide you on how to combine business data and CX data to get buy-in from your management to take action.